Shipping Claims

Thank you for shopping with Penelope Pots!

Due to unprecedented volume of shipping this holiday season, as well as weather conditions, carriers may be experiencing delivery delays. If your plants have deteriorated due to your package arriving late (outside of the timeframe you have purchased for delivery), please let us know! Below you will find more information on what to include in your email to us.

As the next step, please submit a claim with the carrier. We are happy to help provide what you need to submit the appropriate information along with your claim. Please take photos and retain all packaging and contents of your package, as the carrier will need photo evidence, as well as possibly needing to inspect the packaging & contents at your local carrier's office.

Links for carrier claim submissions are here:




Please email us at and share the following details of your delayed/damaged shipment:

  • Order #:
  • Name of sender:
  • Phone # of sender:
  • Email of sender:
  • Name of recipient:
  • Address of recipient:
  • Date tracking # was received/shipment was sent:
  • Date shipment arrived:
  • Damaged items:
  • Description of the condition of packaging and damaged items: